Our Customer Satisfaction Priority

Customer satisfaction is our top priority. Our staff is dedicated to provide top quality customer service to match our top quality products. We offer prompt delivery, excellent communication, and a high level of customer satisfaction with every order.

Shipping & Delivery

We offer prompt delivery domestically and internationally. Most orders are shipped the next business day. Delivery times are based on orders placed between Monday – Friday. If applicable, international buyers are responsible for their country's customs and taxes.

 

US Orders

Shipping MethodTotal Delivery Time
(including processing time)
FREE Standard Shipping
(Orders $50 and over)
3 – 5 business days
3 Day Shipping
(Orders under $50)
3 – 5 business days
USPS Priority 2 – 4 business days

 

Canadian Orders

Shipping MethodTotal Delivery Time
(including processing time)
FREE Standard Shipping
(Orders $50 and over)
7 – 10 business days
USPS First-Class
(Orders under $50)
7 – 10 business days
USPS Priority International

5 – 10 business days

USPS Express International 3 – 5 business days

 

International Orders

Shipping MethodTotal Delivery Time
(including processing time)
USPS Priority International 10 – 14 business days
USPS Express International 3 – 5 business days

 

Method of Payment

We accept the following: PayPal Credit Cards: Visa, MasterCard, American Express and Discover Network (Processed through PayPal) Our preferred method of payment is Paypal, a simple, very secure method to process your payment. Paypal provides a faster and secure payment, meaning your order will ship as quickly as possible. Protecting the safety of your credit card information is very important to us. Any personal or credit card information you provide is not stored on Infinite Skin's website. It is used by our commercial PayPal account. For further inquiries about PayPal's privacy policy, please visit www.paypal.com.

Returns & Exchanges

If for some reason you are not happy with your order, you can return it in its original packaging with the original packing slip to receive a full refund within 7 days of purchase. In order to return an item, it must be unopened in its original packaging and not damaged in any way. Contact Customer Service to receive a Return Authorization number that you should mark on the outside of your package.

Refunds will be issued within 7 days of the receipt of the returned item in the form of credit to the credit card holder. Exchanges will be made within 7 days.

Only items purchased directly from Infinite Skin can be returned to us. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.